Returns & Refunds Policy

At Éclatte, we are committed to providing you with jewelry that celebrates individuality while ensuring comfort and quality. We believe in the craftsmanship of our pieces and encourage you to try them for at least 14 days before considering a return. If you are not fully satisfied after this time, you are covered by our 60-Day Money Back Guarantee. To start a return, please contact us at contact@eclatte.com.

Cancellation Policy

Order changes or cancellations must be requested within 24 hours of purchase. After this time, your order may already be in processing and we may not be able to accommodate changes.
If your order is canceled within 24 hours, refunds will be processed within 7 business days.

60-Day Money Back Guarantee

We’re confident you’ll love Éclatte jewelry. That’s why we offer a 60-day money back guarantee. Please try your item for at least 14 days to fully experience its comfort and beauty.
If you’re still not happy, you may return it within 60 days of purchase.
Please note: shipping fees (if applicable) are non-refundable.

To begin a return, simply use the form on our Contact Us page or e-mail us directly at contact@eclatte.com. Be sure to include your Order Number or the Name and Email used at checkout to speed up the process.

Damaged Items

We take care to package every order securely. We consider an item damaged if it is defective or physically broken. Slight imperfections to outer packaging during transit (such as a dented box) are not considered damage if the product itself is in good condition.

If your item arrives damaged, please notify us within 72 hours of delivery. Send a clear photo of the damage to contact@eclatte.com. Eligible items will be replaced at no cost to you.
We do not accept returns or replacements for items damaged through normal wear, misuse, or accidents.

Shipping and Delivery

We aim to ship your order quickly and reliably. However, Éclatte cannot be held responsible for delays outside our control (courier delays, customs holds, etc.). Please contact the courier directly for delivery issues.
We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is submitted and not corrected within 24 hours, we cannot issue a refund or resend.

Policy Updates

We reserve the right to update this Returns & Refunds Policy at any time. Please review it before placing your order. By purchasing Éclatte jewelry, you agree to the terms outlined above.